Customer testimonials background

What Our Customers Say

Real reviews from real customers who found their perfect sleep solution

All Customer Reviews

We're proud to share feedback from our valued customers. Every review helps us continue delivering exceptional service and quality products.

Google

"Dang it, if these aren't the nicest people I've ever dealt with I don't know who is. Every time we come in to rent a truck, everybody goes above and beyond to give us the best price and real human experience. I love that they remember my name and asked how I am enjoying the mattress that I got from them. And I just found out that they sell furniture too! Beyond impressed with this local shop. You just can't get this type of hands-on attention!"

Girl O.

11/2025
Google

"We just got back from helping my mother in law pick out a new adjustable bed. Highly recommend shopping here. Brandy was so sweet and helpful and very patient showing us different options and made shopping for a new bed fun! The prices were reasonable as well. My husband and I will be back to get a new adjustable bed for us next!"

Ruth A.

09/2025
Google

"Great prices and great sales people. Our house burned down in Paradise and we relocated to Arroyo Grande. Brandy was a great sales person and got us great mattresses for our new house."

Drizzy D.

09/2025
Google

"5-Star Review for Mattress Outlet – Tony and Brandy I had an excellent experience at Mattress Outlet, thanks to the outstanding customer service from Tony and Brandy. From the moment I walked in, they were both professional, knowledgeable, and genuinely focused on helping me find the right mattress without any pressure. They answered all my questions with patience and provided helpful recommendations based on my needs and budget. The process was smooth from start to finish, and I felt valued as a customer. I highly recommend Mattress Outlet and will definitely be returning for future purchases. Tony and Brandy truly went above and beyond!"

Someone O.

06/2025
Google

"Awesome customer service. Above and beyond expected."

Kay M.

05/2025
Google

"Awesome store that listens to your needs and desires. It's so nice to have a sales person that cares what the customer wants instead of $$ in their eyes. Honest and reliable truth! My purchase was delivered in a timely manner, exactly as promised. I would refer all my friends and family to this store for a great experience purchasing a new bed. Aaaand now I feel like I'm sleeping on a cloud! Soooo comfortable, and now I sleep like a Lil baby. I love my new bed in a box!!! ❤️"

Donna L.

04/2025
Google

"Absolutely amazing customer service. Great products and Brandy is very knowledgeable about all products. I would recommend the mattress outlet to everyone. Best family owner business I have been to. Thank you for the great service."

Brenda M.

02/2025
Google

"We had a great experience at the mattress outlet & received great help from Brandy. Highly recommended 👌 …"

Karen W.

01/2025
Google

"We highly recommend Brandy and Tony's Mattress Outlet. We visited them several times before making a decision. Each time we got to sit down and visit, talking about mattresses and other things as well. That's the beauty in supporting local businesses. There is that personal connection that will not be found at Big Box stores. This is how trust is built. Because believe you me, the mattress business can be very dishonest and you will never know. I do know. That is why I took so long to choose this store. Brandy and Tony won me over. They must sleep well at night knowing they are honest. And now we do too ❤️"

Monica C.

12/2024
Google

"Amazing customer service, extremely knowledgeable & helpful, plus good prices."

Gary p.

12/2024
Google

"Well its been 2 years the bed is still bad and getting worst where now looking for a new mattress. Buyer beware Mattress Outlet post signs saying 30 day guarantee until you try to use it, then they say due to covid no returns . Yet ever other mattress store in our area honors there guarantee. shop around and ask about there return policy. - just because it's posted doesn't make it true."

tony d.

12/2024
Google

"What a great business to work with! Tony, Brandy & the Team were so personable, kind, patient with all our questions, and knowledgeable! From trying out mattresses to the day of delivery they were the best. We love our new mattresses (we bought two) and loved our experience with the Mattress Outlet! We even got a thank you card in the mail--yeah, the old-fashioned way. Now that's good customer service! Even after having our mattresses they're just a phone call away to answer all our questions, and no stinking A.I. to deal with. We love supporting local businesses and this is a good one to trust and support. Thank you Tony, Brandy & Team for representing Central Coast business so well. We'll be recommending you to everyone! Blessings and further success in all your business endeavors!"

Dionne H.

12/2024
Google

"Very friendly support staff. Somewhat limited in the in-house selection. Potential 6 week waiting period for catalog orders to arrive."

David L.

12/2024
Google

"Outstanding Service at The Mattress Outlet, Five Cities In today's world of impersonal online shopping, particularly for mattresses, my visit to The Mattress Outlet in Five Cities was a breath of fresh air. Their service was not only exceptional but also incredibly tailored to individual needs. The moment I entered The Mattress Outlet, I noticed a significant difference. The team there was more than just salespeople; they were attentive consultants who genuinely cared about addressing our specific needs, especially considering our disability-related requirements. They were thorough in understanding our situation and proactive in finding the right mattress for us. Their comprehensive service, including hassle-free installation, stood out remarkably. This is a stark contrast to the typical online purchase experience, where you're left to figure things out yourself. The level of attention and care I received was unprecedented. I was particularly impressed by the staff's professionalism and courtesy. They were well-informed, patient, and sincerely committed to our satisfaction. It felt less like a business transaction and more like a partnership focused on our comfort. In summary, The Mattress Outlet in Five Cities has redefined mattress shopping for me. Their exceptional and personalized service is a rarity in today's market. I enthusiastically recommend them to anyone in need of a new mattress. I'm a satisfied, loyal customer and look forward to their continued support for our family's bedding needs. The Mattress Outlet truly stands out in delivering a superior mattress buying experience."

Robin A.

12/2024
Google

"Found a comfortable mattress here at a great price to bring back to college, the atmosphere was very welcoming and the owners were friendly, helpful, and informative about their products. They made sure I got exactly what I was looking for and made the experience easy and quick, will definitely return in the future!"

Devin M.

12/2023
Google

"I just Purchased A futon bed for my gradson very happy with it Excellent customer service very helpfull will Recommend family and friends"

mary l.

12/2023
Google

"Me and my girlfriend have been on the hunt for a new mattress for weeks now, finally we came across Mattress Outlet in Arroyo Grande! The customer service from both owners was amazing as well as welcoming. We will return:)"

Desiree S.

12/2023
Google

"I Just Can't Say Enough about Terrific these Two Owners Are. They are as Genuine as They Come! They Really Give A Damn In Every Sense Of The Word! Outstanding Service! Fantastic Prices! Quality Products! Pleasant Positive Attitudes! Community and Customer Minded! Delivery/ installation/Set Up Services. If You Are Shopping For A Quality Futon, Really Awesome Bunk Beds, Really Nice Quality Bed Frames, Cool Bedroom Furniture, Fantastic Mattresses, High End Bedding and More. Then I Have An Important Secret To Share With You. It Is Your My Secret For Success!!! Guaranteed Success!!!!! So listen up cuz here comes my secret... Sssshhhh...! Shhhh.... R U Ready????? Here It Is: When you are ready to begin shopping: • Make Your First Stop Mattress Outlet in Arroyo Grande, CA. Look Around, Ask All The Questions You want. The Folks at Mattress Outlet Are Dedicated To Giving You Fair And Honest Help. They will teach you everything you will need to know. • Once You Have Narrowed Down Your Choices. Whether Your Choices Are All Mattress Outlet Choices or Only Some Of Them Are. Go Back To Mattress Outlet in Arroyo Grande And Speak With The Team Again. Share All You Have Learned and They Will Work To Help You Finalize Your Choice(s) So That Your Purchase Is Everything You've Been Dreaming About Plus So Much More!!!! You Will Be Making The Best Purchasing Choice That You Have Ever Made. A Choice That Will Leave You Ecstatic For Decades To Come!"

Grampa F.

12/2023
Google

"Wonderful quick experienced with our purchase. Return customer and always worth the investment."

sophie s.

12/2023
Google

"Had a great experience picking out a futon, and discussion on the various options and possible color schemes for the mattress cover. Looking forward to having the futon delivered in the next few weeks. Will update when the futon and mattress arrives."

Stephen K.

12/2023
Google

"Used their Uhaul rental service. Quick, fair pricing clean truck. Friendly service too."

Avila A.

12/2023
Google

"What a great store! Very professional and Brandy answered all my questions. I would highly recommend this mattress Outlet store. The delivery men were also very helpful and careful when bringing in our new mattress set."

Monty444

12/2023
Google

"Brandy gordon was very helpfull we answered a couple of questions and brandy need our needs immediately and made sure she answered all of our questions. Walked out happy with our new queen mattress and slept great. Thanks Brandy. Would definitely recommend"

frank b.

12/2023
Google

"Great mattresses wonderful service"

Monica B.

12/2023
Google

"Richard and Brandy provide the best customer service while also providing great product and pricing. This is the best place to buy mattresses and futons!"

Terri F.

12/2023
Google

"They were very helpful and nice to talk to. Gave us good information and made you feel very welcome"

Emma R.

12/2023
Google

"This place reminds you how great it is to support a local small business that truly cares. They totally saved the day for us!"

Onur U.

11/2023
Google

"Locally owned sleep center. Personal treatment by owner with respect to your budget. We purchased our new bed and had it delivered within an hour. Thanks for a great nights sleep."

Mark S.

12/2023
Google

"The gentleman went above and beyond to assist me with strapping the mattress to my truck. I was able to buy it and pick it up on the spot. He even untangled and rewound my ratchet for me!"

Lori H.

12/2023
Google

"Great place to by a new mattress and bed frame. This is the 3 time buying from them. The entire staff is great and knowledgeable, and offer a wide selection of mattresses."

Richie G.

12/2023
Google

"We bought a mattress 12yrs ago from here & came back for our 2nd purchase...great products, amazing service...we will always come back here!"

Shannon S.

12/2023
Google

"We have purchased all of our mattresses from Richard! Love this store!"

Jamie T.

12/2023
Google

"Brandy was very helpful, spent a lot of time with us! We give her 5 stars!!!"

Doris D.

12/2023
Google

"This is where I send all my friends and family members when they need a new mattress…. Best deals, honest business, great quality sleep gear."

Yuliya M.

12/2023
Google

"Can't say enough about this place! Incredible service, reasonable prices and really nice people. Definitely go there for your next mattress"

Maryellen P.

12/2023
Google

"Richard is amazing he was so helpful had great products with high-quality thank you so much. He was very helpful to my friend how has disability. Thank you again"

Colleen S.

12/2023
Google

"Brandy was super helpful. Thank you! I not a big spender. And she took me right to the perfect bed and my new adjustable at an amazing price. I would highly recommend shopping here."

John A.

12/2023
Google

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James M.

12/2023
Google

"I had a great experience at Mattress Outlet today. Sales rep Brandy was very knowledgeable and wonderful! And made buying a new mattress a easy enjoyable one.There pricing is very reasonable, low priced while keeping quality in mind!! I would highly recommend Mattress Outlet to family and friends.And those that live on the Central Coast and surrounding area's!!"

Sherri F.

12/2023
Google

"Great service and helped us find just the right sleeper sofa!! Give them a try."

IVAN L.

12/2023
Google

"Great customer service, quick transaction and very informative!"

Andrea C.

12/2023
Google

"Richard at mattress outlet was unbelievably helpful and got me exactly what I needed!"

Robin M.

12/2022
Google

"Smooth, easy, no hassle. Easiest mattress purchase experience I've had by far. Also, by far the best price.Richard you rock!!!"

Levi T.

12/2022
Google

"Richard was great, no pressure and very helpful, we were looking for a futon mattress and they had many to choose from, good experience"

Allan A.

12/2022
Google

"I have been buying mattresses from the Mattress Outlet for over 20 years both for my motel, and personal use. Ihave purchased over 30 mattresses in that time period.. I just purchased another 3 mattreses for my home. As always the Mattress … More"

Thomas K.

12/2022
Google

"Could not get same day...was disappointed"

Jake F.

12/2021
Google

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Debbie G.

12/2021
Google

"Very happy with this outlet."

Jerry A.

12/2021
Google

"A wonderful place to do business."

Henry T.

12/2020
Google

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Luz R.

12/2020
Google

"The owner was very nice, professional and extremely knowledgeable of the different mattresses too. Not pushy and made things very pleasant. We highly recommend trying the Mattress Outlet for your mattress needs."

Dana H.

12/2019
Google

"Super friendly and very reasonable prices. We bought 2 mattresses and a Cabinet bed and we're very satisfied with their service."

Ted S.

12/2019
Google

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Ray V.

12/2019
Google

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Susan R.

12/2018
Google

"I've bought 3 beds & 1 futon.. Exceptional service and the beds are awesome"

Debbie B.

12/2018
Google

"Super professional, beat every deal i found on line and had my new bed delivered in an hour!"

Ernie R.

12/2018
Google

"Great friendly staff. Customer service is awesome. Best pricing around. I should have went there first, but instead I drove around 3 days wasting gas, looking for a mattress set.. THANX MATTRESS OUTLET..."

Robert O.

12/2018
Google

"I had a very pleasant experience. I'm pleased with the service that was given and the quality of the merchandise. I purchased a Futon."

Susan S.

12/2018
Google

"Staff is very helpful. But the owner is not. He's not even friendly"

Debra K.

12/2018
Google

"Great customer service and fast delivery!"

Miranda O.

12/2017
Google

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Kaitlin W.

12/2017
Google

"It could be cheaper."

Love D.

12/2017
Google

"My mother went on vacation and stayed at a hotel. She had to leave early because the place had bed bug. She tryed not to bring them home but those bugs will hide anywhere. So I ended up having to through out my mattress. And I could not find a replacement for 4 mouths I need a mattress with in $200-$300. All the ones I found where crappy and really bad quality. But at mattress outlet I found a cheap really high quality mattress. And the serves was really great most place win I told them I need something cheap they would ignore me. But at mattress outlet the serves was great and win I told them I couldn't afford the delivery. One of there guys though the mattress in the back of his truck and talk it to my house."

andrew o.

12/2016
Google

"This place is great. I bought a mattress for my daughter, the experience and price was superior to anything I experienced at other furniture stores. The staff was helpful, knowledgeable, and didn't pressure or do the bait and switch low price craziness I've experienced elsewhere. Went back today 2 years later to get a new mattress for my son, same great service and price. -Happy Customer!"

Noreen V.

12/2013
Google

"We ordered a mattress & bed frame and paid in full up front,probably the first mistake. We were told it would be 3-4 weeks before delivery. Ok, that was reasonable, after several calls and personal visits to the store, and now 8 WEEKS later,still no bed, or phone call from them. Very very unhappy with the service."

Dara H.

12/2012
Yelp

"Brandy was so helpful. I needed a mattress right away. She found one in my budget and promised delivery the next day. After I got home she called to say the one she sold me wasn't available after all, but she upgraded me, which kept me happy and the next day it was delivered right on time....by ONE GUY, dude was a rockstar as his helper was out sick. Great job over all and I'll be back!!!"

Shawna B.

11/2025
Yelp

"I cannot recommend The Mattress Outlet enough. Even though they are smaller than some other mattress stores they have a good selection. Tony helped us and his customer service is on point! He was so helpful and knowledgeable and not pushy at all. We are thrilled with our purchase. The value was amazing as it was thousands less than the comparable mattresses we looked at the other mattress store in town. The warranties are amazing on the mattresses in this store. Definitely check them out when you need a new mattress."

Jackie H.

09/2025
Yelp

"What a fantastic experience! My friend is a disabled senior who desperately needed a new mattress. Brandy was incredibly kind and patient, helping her to pick out the perfect mattress. A few days later it was delivered and she couldn't be happier. Thank you Mattress Outlet!"

I B P.

08/2025
Yelp

"Recently bought my new mattress there during their memorial day sale. Couldn't be more thrilled with my purchase and the people there are super nice.Had gone in there to rent a truck, as they have trucks to rent for small or large moves.But once I was inside the store, I was amazed at the quality and selection. So I was able to move my scooter to it's new owner and get a new mattress all in one fell swoop.And great deals on both the truck rental and the mattress. Yay for me."

Lisa M.

06/2025
Yelp

"This is THE place for a new mattress in 5 Cities. Brandy and her team will take care of you from start to finish. There are great pillows and even interesting types of chairs that pull out to become beds (actually super comfortable). Prices are fair and competitive. Great place!"

Diane C.

04/2025
Yelp

"I am a Customer service servant, so I must recognize Brandy. Whenever I talk to her, she is professional, thoughtful, and informative. She gives you, as the customer, a calming, wonderful interaction. Finding a devoted and generous customer service Rep such as Miss Brandy is refreshing. Brandy! I am happy to do business with The Mattress Outlet. (The Uhaul division)"

Traci H.

11/2024
Yelp

"Great staff - very friendly and knowledgeable. No salesy pressure. Doing business with Mattress Outlet was easy and very pleasant."

Vickey K.

10/2024
Yelp

"I have been looking for a futon mattress and a queen size mattress for some time. A friend recommended mattress company called Mattress Outlet in AG. I thought, why not. I've already tried everyone else! I was so pleased! The store was beautiful! The owners were very knowledgeable and pleasant to talk to. No pressure from them. They knew exactly what material is used for each bed displayed. i bought a couch and futon from them. Will return to them if the need arises for both futons or mattresses. I recommend everyone to visit their store! Brandy and Tony are the BEST!"

Jody B.

06/2024
Yelp

"Brandy hooked it up with a killer deal. Super nice and easy to deal with. Will be getting all my mattresses from here moving forward."

Big B.

04/2024
Yelp

"Can't speak more highly for owners Brandy and Tony. The customer service is OUTSTANDING! Brandy is so knowledgeable about all her products. She spent so much time making sure my needs were met. They care more about their customers than the bottom line. We will definitely be using and recommending them for all our mattress and pillow needs."

Jeff H.

11/2023
Yelp

"Brandy is awesome! She was so informative and answered all our questions. She was so much fun! Love great customer service! Go see them! Awesome shop!"

Tara P.

10/2023
Yelp

"We enjoyed our experience at the Mattress Outlet. This was our fourth purchase from them over the past 20 years and we have always been happy with the mattresses. Thank you for excellent customer service and for carrying solid yet affordable products."

Marianne C.

09/2023
Yelp

"My boyfriend and I have been going through a massive pain in the butt ordeal finding the right combo of mattress, foundation and bed frame online. We found the right mattress and frame finally. After 3 foundations that just didn't cut it, we decided to go local. I am so happy we did! As soon as my SO and I walked in, we saw the sign, "Nap time is my happy hour." We knew we were at the right place! Brandy was kind, courteous, knowledgeable and was quick to greet us. We were in and out pretty quick and we are getting what we wanted at a better price than compared to other places and online. They are also helping with taking away the old mattress we had while delivering exactly what we wanted!"

T K.

09/2023
Yelp

"My sister recommended The Mattress Outlet. When we walked in Brandy greeted us We looked around a bit and I ended up getting the same mattress my sister had bought. I thought the price was great and the checkout was super easy. My mattress was delivered two days later and I couldn't be happier! Brandy and Tony, the owners, are very nice and I will definitely be going there for my next bed!"

Margaret M.

08/2023
Yelp

"The Mattress Outlet not only had actual futons on the floor to test out, but Brandy was extremely knowledgeable about the types of mattresses. She was very helpful, personable, answered all of our questions, and taught us how to open and close the futons. The service was excellent when placing our order and scheduling the delivery. The installers arrived on time and set up our futon in about half an hour. They even accommodated our new carpet and took off their shoes to assemble it in the bedroom. I would highly recommend Mattress Outlet to anyone and would definitely consider ordering from them again!"

Yvonne D.

08/2023
Yelp

"Went to mattress outlet to look around needed a mattress asap. Brandy Gordan the owner was more than welcoming to the store and let us look around. After answering a couple basic questions Brandy knew exactly what we need. Bought a queen mattress and have slept on it two days now and absolutely love how it sleeps. Brandy kept our budget in mind and made us completely happy. I would definitely recommend the mattress outlet for people that need a mattress. Thank you Brandy for giving us a good nights sleep."

Frank B.

07/2023
Yelp

"Customer service was excellent, store clean and very beautiful and well stocked. I had the pleasure of the owners helping me--a husband and wife team and they attended to all my needs to buying a bed that is so comfy and she actually threw in a set of sheets!! :) I will def go there for all my bedding needs. They even have a "kids" section for kids to play while mom and dad shop!! Home town customer service."

Pamela P.

06/2023
Yelp

"Our shopping experience at Mattress Outlet was awesome. We were greeted by Richard who answered our questions to help make a purchase decision. Richard is friendly and professional. The prices are reasonable and the delivery/service went smoothly. Our sons love the new mattresses and we strongly support long-time, local stores. Thank you Richard & Mattress Outlet!Mahalo,-Ron, Ruby, RJ & Jayden"

Ronald J.

05/2023
Yelp

"I've been in the market for a new mattress for months (procrastination is my middle name)! Researching online just wasn't cutting it, as I want to lay on them and have someone with knowledge assist me in my choices. Brandy was amazing - she has almost twenty years in the business and knows her stuff! She was such a joy to work with, and I'll be going back next time I'm in need of additional beds. Delivery went smoothly as well, thanks Tony!!"

Wendy R.

03/2023
Yelp

"I highly recommend Mattress Outlet in Arroyo Grande. We went in and met with Richard Leaf , who helped us pick a mattress out. He was honest and informative and patient with us. After much trying of mattresses we picked one , had it delivered and we just love it. IN fact we loved it so much we ordered the same mattress for our second bedroom. Richard is fair and honest and the two men who delivered the mattress where just as great and helpful. Plus i forgot to mention the prices are very fair and worth every penny. So, if you are in need of a new mattress , check out Mattress Outlet."

David E.

12/2022
Yelp

"I bought an adjustable bed two years ago from Richard at Mattress Outlet and love it. When the remote didn't light up and just seemed dead, I called Richard and he sent Tony out to see what the problem was. Seems the remote had died and I had to order a new one. Then 2 weeks later the new remote lit up but did not raise the bed. Again, I called Richard and Tony again came out and found that the remote had gone out of sync with the bed. Thank goodness for a quick and easy fix. It's wonderful to see such wonderful customer service and an owner who stands behind his products. I highly recommend buying your mattress and/or an adjustable bed from the Mattress Outlet."

David L.

09/2022
Yelp

"My brother (who is new to the area) needed to buy a new mattress and box springs. He spent a week going to every mattress store between SLO and Santa Maria. Eventually, he settled on Mattress Outlet in Arroyo Grande and is so happy he did. Brandy, who helped him on three different trips, was amazing! She knew everything about mattresses even about the competing brands. I guess having spent 16 years selling mattresses you learn a lot. He settled on one of the Prestige Collections after she described why they are different from other brands.He said it is the best mattress he has slept on in years. Another thing he appreciated is that they are made right here in California. He also learned they having been doing business locally for 27 years and are locally owned and operated so customer satisfaction is their number one priority. Save your self the week of running all over and see Brandy at Mattress Outlet in Arroyo Grande!..side note this was written as my brother dictated to me per his word..he just doesn't do FB or any reviews.."

Chuck V.

01/2019
Yelp

"I throughly enjoyed the service at Mattress Outlet, and talking with Richard Leaf, I was treated great, answered all my questions, I was very happy with everything!! I found the prices very reasonable, and I checked all over for what I wanted and got what I wanted!!! Thank you Richard Leaf!!! Friendly and nice!!!! I couldn't have asked for a better experience!!!Thank you,Marisa B"

Marisa B.

03/2021
Yelp

"Excellent customer service as I visited the store multiple times inching my way toward making final decisions on a queen headboard and a sofa that opens out into a very comfortable queen bed. Delivery was planned for a date and time that fit my schedule. The two gentlemen that handled delivery and set up did a great job. They were very efficient and made sure all wrapping materials were cleaned up. Of special note is the gymnastics they had to perform getting the couch in the front door, around a tight corner and up a thankfully short narrow set of stairs. They both maintained their sense of humor through the entire process. I highly recommend Richard and his Mattress Outlet business. This is my second purchase and I will definitely shop here again."

Allyson K.

03/2021
Yelp

"We are very happy with Mattress Outlet.Very professional, helpful and polite.A special shout out to Brandi for accommodating us and our schedule."

Beth S.

01/2018
Yelp

"Allison Plush is the way to go! Not only am I satisfied with the comfort and quality of my bed but the overall service was incredible. When I went to look around Brandy and another man gave me so much information and made me feel comfortable! I called in the next morning and placed my wonderful order and within hours they had everything set up! The delivery guys were very nice and were in and out! They are the best! also all beds are made in the USA!"

JandJ B.

12/2018
Yelp

"I compared mattress stores on Yelp and other sites, and Mattress Outlet in Arroyo Grande appeared to be the best choice: The reviews from social media sites were on target. There is a wide selection of mattresses in all price ranges, so the decision could be overwhelming but for the extremely knowledgeable staff. Through a series of questions, the staff was able to suggest the mattress that would best meet my needs. If you are in the market for the best sleep of your life, you will not do any better than Mattress Outlet in Arroyo Grande."

Kay G.

09/2018
Yelp

"It was our last mattress store visit on a day of price comparisons for a twin mattress. I wish we'd left off with the other places and not gone here because we had a distasteful experience. The salesperson had an unpleasant attitude, condescending. And, note to proprietor: If you don't like children, don't carry twin mattresses. AND, the next time you touch a child without the parent's permission, a less forgiving parent may decide to sue you."

Rhee C.

11/2015
Yelp

"After MANY weeks of mattress shopping, wouldn't you know that nearly the very last place we went to was the very place we should have gone to in the first place. But then, had we gone to this place first, we would missed a very important learning opportunity, that being that there is a vast, and I mean VAST difference in the way they individually do business.Products at all of the different mattress places, such as Christian's Mattress Express and R & R Furniture and Mattress, are pretty standard, and apparently, through some sort of secret cabalistic agreement between SOME mattress manufacturers, some kind of 'fair trade' standard seems to exist.Mattresses, being what they are, a rather slow-moving, non-essential 'luxury' item, sales people run the gamut from hourly sales associates at places like Sears simply mouthing product assets, to outright 'used car saleman' (and women - don't want to be accused of sexism) who will tell you, no, cojole you, telling you anything they think you want to hear. This last observation is based on the fact that, if you have already done extensive research on a given product, and then, when given contrary data, you counter it, these people usually say, "Well...yes, that is what I really menat to say...", or some such nonsense.That being said, my wife had wandered into the Mattress Outlet on Grand Ave. one afternoon, and spoke at length with Trista, who actually seemed to know the product, but refused to cross that ethical boundry into 'used car salesmanship'. In other words, she got a good feeling that this could be the place.The next day, we both went there, and after a little while with Trista AND the owner, whose name escapes me (Richard? George?), we actually, finally made a purchase of a full king bedstead, mattress and end tables...at a very fair price. Amazing, right? But that isn't all of it.Promised delivery was supposed to be this coming Friday, but since all of the items arrived at the store, delivery was promised today, Monday. The truck arrived on time, the 2 gentlemen first disassembled the queen bed in our master and carted all of it over to the guest unit, then they efficiently brought in and assembled our new bed in about 40 minutes!! The younger of the 2 men was obviously the more experienced, but both were very good. Kudos!! We will definitely be referring people to this place!"

Mike L.

11/2015
Yelp

"Happy with our mattress! Thank you Tony and James for setting it up and such great customer service! Great quality for the price too!"

Maxine A.

10/2021
Yelp

"I just had the nicest experience helping my grandmother find a new mattress with the people at the mattress Outlet. They were easy to talk to. And all of grandma's needs and concerns were met. They took the time and listened carefully. Now I know were I'll be going when it's my turn to get a new mattress. Just wanted to say thank you to everyone at The Mattress Outl"

Eleanor S.

05/2018
Yelp

"So good, we went back the next day and bought another one. No pressure, just good guidance. I went in looking for a bed in our new Grover Beach house. I described what I sleep on at our other house (a Beautyrest Black), along with what I liked about it, what I didn't, the way I sleep and a few more things. Richard showed me three beds, all reasonably priced and all comfortable. After I laid on them, he asked me a few more questions to help narrow it down. Did he try to upsell me? No, and that was refreshing considering how I was pounced on as soon as I walked into Ashley Furniture down the street.I chose the bed and it was delivered that afternoon. I slept so well that a family member with me decided to go the next day and get another bed for the house. Some other things: Richard measured us for optimum box spring height. Our other bed looks beautiful, but we have to climb up to it a bit. He explained that even though we're tall people, we'd be more comfortable in a lower profile box spring. He told us how to break in the bed, like breaking in a new pair of shoes.I was also happy to support a local family owned business. This may sound like a sales pitch, but it's really what I experienced. Oh yeah, while I was there, at my request, Richard recommended a local appliance repair store. Now if I could just remember who it was..."

T K.

09/2015
Yelp

"My daughter recently moved to Grover Beach and needed a sofa. After some thought we decided to look at futons. I am from out of the area so I decided to use Yelp to narrow my search. I chose M O as the reviews were positive. We went on a Sunday morning and were the only customers. The sales associate was named Richard, who might have been the owner but I was not sure. He was friendly, professional and informative. He definitely let us decide and did not oversell any particular model. We chose the floor model futon as my daughter needed now than later. It was delivered as promised the next day around 1 pm. Richard even threw in the pillows that were on the display. If I ever need a mattress I will definitely call M O.Thanks again."

Anthony H.

12/2017
Yelp

"Mattress Outlet is the place to go! We shopped and found the best price in Arroyo Grande. The staff is friendly, helpful, and Richard gave us the best deal possible. The quality of the mattress Chest we bought was wonderful... which was very important for us. We plan to start shopping there when we buy our new king mattress, and recommend Mattress Outlet to all. We do have to mention the outstanding service that came with delivery of our purchase. James and Greg were so awesome, professional and knew exactly what to do to set up our bed Chest. With the upmost care and Courteous attitude's. These employees are worth their weight in gold. We thought Richard should know how well his workers treat their customers. Ron & Jane"

Jane M.

07/2016
Yelp

"My husband and I had been to several mattress stores in our community comparing quality and price. We were treated politely and all of our questions were answered. The staff was attentive. We returned the next day after looking at other places and purchased or one but 2 beds. A Cal king for ourselves and a full for our son. Both were in stock so we had same day delivery. The delivery drivers called ahead of time to be sure we were there and upon delivery were friendly. I would definitely recommend The Mattress Outlet to my friends and family."

Sue L.

02/2016
Yelp

"Best deals the Mattress Outlet has always been my favorite mattress store over 20 years now I have bought mattresses from the mattress outlet and couldn't be happier the owner is a great guy and will treat you right the staff there are good people and you won't be disappointed with your pick this is the kind of Mattress Place that makes it easy to find the right mattress for you thanks a lot mattress outlet"

Jennifer R.

04/2017
Yelp

"We've been hunting for a super-firm, high quality mattress for months and found just that at Mattress Outlet! Richard was super friendly and helpful during our several trips in to revisit our favorite find! Literally next day and flexible time delivery! The delivery was punctual and quick... I can't say enough good things about our experience! Oh! Only a couple weeks later and our back pain from our old soft bed is gone. Great service. Great product."

Sierra A.

10/2015
Yelp

"Great customer service! I love the mattress my husband and I bought 2 years ago and its still like new it has helped my bad back and sleeping more! Liked how they don't try to pressure the sale they will give you information if your wanting it. Would recommend The mattress Outlet to anybody."

julie b.

12/2014
Yelp

"I like shopping here because the staff is friendly, helpful, and they didn't pressure me to buy more than I wanted to get. The quality of the mattress I bought a years ago was excellent so I've purchased more from this place and recommend it."

Mr M.

03/2015

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